Frequently Asked Questions
How do I start?
To get started at Aura is simple. Create an online account to reserve your first class. This can be done by clicking on Sign Up and following the instructions.
Do class credits expire?
Aura Credits do not expire!
How can I cancel my class reservation?
To cancel a reservation, first Sign In to your account. In the My Account tab, select “My Classes” and then select the option to “Unreserve” next to the class you are canceling.
- For Unlimited Memberships and Monthly Passes: Reservations may be canceled up to 12 hours prior to the start of class. If a reservation is canceled with less than 12 hours before the start of class, you will be charged $20 for a late cancel. If you do not show for a reserved class, you will be charged $20.
- For Individual Classes or Packages: Reservations may be canceled up to 12 hours prior to the start of class. If a reservation is canceled with less than 12 hours before the start of class, you will lose your credit. If you are a no-show for a reserved class, you will lose your credit.
You may also email us about your reservation at firstname.lastname@example.org or email@example.com and we will be happy to assist you.
What if I am late for class?
Bikes and mats will be released at the start time of class to our waitlist . Please be sure to arrive on time!
If you are more than six (6) minutes late to class, you will not be allowed to enter. This is to ensure the best possible experience for those who are in the studio taking class.
Do I need cycling shoes or a yoga mat?
At AuraCycle, we do require cycling shoes. Cycling shoes provide you with a better and safer experience. All of our bikes are SPD and SPS cleat compatible. We do offer shoe rentals, which are $3 per class.
At AuraYoga, we do require mats. You may bring your own, or we do offer mat rentals for $3 per class.
We ask you bring athletic footwear to AuraBody classes!
Do I have to bring a towel?
At AuraCycle, we offer complimentary towel service. We provide you with a bike towel, shower towel and a cold eucalyptus towel at the end of class.
Towel rentals at AuraYoga are $1 per towel.
Where should I park?
AuraCycle offers complimentary, 90-minute validated parking and a valet parking service. Our parking facility is located in the structure above the studio. Entry into the lot is on S. Harper Ave. off of 3rd Street.
Our AuraYoga y studio offers free parking in the Sunset Plaza shared lot besides the studio.
When can I reserve my spot?
Our weekly schedule will be posted on Sundays at 12pm noon and sign-ups start then. You can book a spot up to one week in advance. Be sure to check the schedule for special classes and events.
Are your classes for all levels or is experience required?
One of our core philosophies at Aura is that fitness is for everyone. We do not shame our students for not being able to keep up during class, we encourage them. If you are new to Aura or just returning to fitness after some time off please just let the instructor know so they can make sure you have the best experience possible.
Please be sure to arrive at least 10 minutes early if it is your first class at our studio so we can make sure you are good to go!